Refund Policy

Our Commitment

We want you to love your Vaate pieces. If something isn't right, we're here to make it right.

Returns

We accept returns within 30 days of delivery for items that are unworn, unwashed, and in their original condition with tags attached.

Because each piece is made to order, we are unable to accept returns on items that have been worn, washed, or altered in any way.

How to Start a Return

Email us at hello@wearvaate.com with your order number and reason for return. We will respond within 2 business days with return instructions.

Refunds

Once we receive and inspect your return, we will process your refund within 5 to 7 business days. Refunds are issued to your original payment method. Shipping costs are non-refundable.

Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return your item for a refund and place a new order.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at hello@wearvaate.com with a photo and your order number. We will resolve the issue at no additional cost to you.